Refund policy

Digital service

TraceNivo QR is a cloud software subscription. Access is delivered online through your workspace at https://qrcode.tracenivo.com. We do not ship physical goods, license keys or downloadable installers.

Free plan

The Free plan is permanently available at no charge. It does not create a paid subscription and does not involve refunds.

Paid subscriptions

Standard and Advanced are recurring subscriptions billed in USD at the monthly or yearly price shown on the pricing and checkout pages before you approve payment.

Subscriptions renew automatically until a workspace admin cancels renewal from Workspace Billing. Applicable taxes or currency conversion, if any, are shown by the payment provider before you approve payment.

Paddle is the primary payment provider for new subscriptions. Some existing workspaces may still be billed through PayPal or Stripe until migrated. The same plan entitlements apply regardless of provider.

Cancellation

You may cancel future renewal at any time from Workspace Billing.

Cancellation stops the next automatic charge. Paid features remain available through the end of the current billing period.

Canceling does not delete your workspace immediately. Downgrade, retention and data-handling rules are described in the Terms of Service.

Refund eligibility

Except where required by applicable law or expressly stated at checkout, fees for a billing period that has already started are non-refundable.

We do not provide prorated refunds when you cancel in the middle of a monthly or yearly term, upgrade or downgrade mid-cycle, or stop using the service before the period ends.

We may issue a refund or account credit when required by law, when we confirm a duplicate charge, an unauthorized charge, a material billing error, or when we are unable to deliver the paid service for a sustained period attributable to us.

How to request a refund review

Email [email protected] from the workspace admin address with the workspace name, billing email, payment provider, approximate charge date and a short description of the issue.

We usually respond within five to ten business days. Approved refunds are processed through the original payment provider. Timing after approval depends on Paddle, PayPal, Stripe or your bank.

Chargebacks and disputes

If you believe a charge is incorrect, contact us before opening a payment dispute so we can review the subscription record. Unauthorized or duplicate charges should be reported promptly.

Changes to this policy

We may update this policy from time to time. Material changes apply to future purchases and are posted on this page with an updated date.